If you change your mind, please contact us within 14 days of receiving your order. For contracts covering regular delivery, applicable statutory cancellation rights are determined by the relevant law and start from receipt of the first delivery where that rule applies.
Change-of-mind returns must be unused, unopened and in their original sealed packaging where a lawful sealed-goods exception applies. Opened coffee may not be returnable simply because you have changed your mind where the applicable food-safety or hygiene exception applies. Please contact us before sending anything back so we can confirm eligibility and the correct returns instructions.
Unless required otherwise by law, the customer is responsible for change-of-mind return postage; we recommend tracking. Eligible refunds are sent to the original payment method. Original standard delivery charges will be refunded where required by law.
Faulty, damaged or incorrect items should be reported as soon as possible. Your statutory rights and remedies remain unaffected.
Coffee Club and cancellation
Coffee Club has a three consecutive monthly order minimum commitment. You can request termination during this period to take effect after your third committed order, before a fourth renewal. This commercial minimum never overrides your legal rights to cancel within an applicable cooling-off period or to seek remedies for faulty or misdescribed products. Please read our Subscription Terms and FAQs.