Everything you need to know about Zero Six Hundred coffee, Coffee Club, deliveries and returns.
COFFEE CLUB
How does Coffee Club work?
Choose Kickstart, Refuel or Walter Decaf, select your bag quantity and receive a delivery each month. You get 5% off your subscription coffee and a complimentary reusable tin with your first qualifying order.
Is there a minimum commitment?
Yes. Coffee Club requires three consecutive monthly orders (three deliveries and three payments). Your first order is month one. After delivery three, it continues monthly until you cancel. You can request cancellation earlier for it to take effect after the third committed delivery, before a fourth renewal. Your statutory rights remain unaffected.
Can I cancel after three months?
Yes. There is no extra cancellation charge after the minimum commitment. You can request during the first three months that your subscription ends after the third delivery; you don't have to wait until the final day to give notice. Make sure the cancellation is received before the fourth renewal is processed.
Can I change coffee or the number of bags?
Log into your account and select Manage subscription to view the options for your subscription. Feel free to get in touch if you need help. Any agreed changes may affect your total. The three-order minimum still applies.
Can I skip or pause a month?
The initial three consecutive monthly deliveries form your minimum commitment. After these have been completed, skip and pause options can be used for future deliveries where available in your customer portal. Contact us if you need help with an exceptional circumstance.
What do I save?
Every Coffee Club coffee order includes 5% off the selected coffee price, including your first. Standard shipping is charged separately at £4.99 per delivery.
How does the free tin work?
One complimentary reusable coffee tin is included with the first qualifying subscription order only, not with future monthly deliveries. The welcome tin offer is for subscriptions, not one-time purchases.
When will I be charged?
You'll be charged at checkout for your first order and then automatically each month on the subscription renewal schedule shown in your account. You can view upcoming renewal details in the subscription customer portal.
How do I manage or cancel Coffee Club?
You can manage your subscription by logging into your account and selecting Manage subscription. Feel free to get in touch if you need help. For details, read our Subscription Terms. Your statutory rights are not affected by the minimum term.
OUR COFFEE
Can I buy coffee without subscribing?
Absolutely. Kickstart, Refuel and Walter Decaf can be bought as one-time purchases with no monthly commitment. Coffee Club is optional.
What's the difference between the coffees?
Kickstart is a bold Brazilian espresso with dark chocolate and toffee notes. Refuel is a smooth Kenya/Brazil blend with toffee, citrus and berry notes. Walter Decaf is Colombian sugarcane-decaffeinated coffee with toffee and milk-chocolate notes.
Does Walter Decaf contain caffeine?
Walter Decaf is decaffeinated, but decaf coffee can still contain trace amounts of caffeine.
SHIPPING, RETURNS & HELP
How much is delivery?
Standard shipping is £4.99 per order to destinations currently offered at checkout. This also applies to every monthly Coffee Club delivery.
Where do you dispatch from?
Orders are dispatched from Northern Ireland, United Kingdom. We aim to dispatch in-stock orders within 1–2 working days; transit estimates vary by destination.
Do you ship internationally?
We offer delivery to the destinations available at checkout. International duties, taxes or import charges may be payable locally unless indicated otherwise at checkout.
Can I return coffee?
If you change your mind, contact us within 14 days of receiving your order. Eligible returns must meet the conditions in our Returns & Refunds policy. Opened coffee may not be returnable for a change of mind where a lawful sealed-goods exception applies. Your rights concerning faulty or incorrect items remain unaffected.
My order is missing, damaged or incorrect. What should I do?
Please contact us with your order number and details as soon as possible so we can investigate.
How do I get in touch?
Use our Contact page. If you're asking about an order or subscription, include its order or subscription reference where possible.